Returns & Refunds – RegattaDryRobe.com
📦 Returns Policy
We accept returns within 30 days of delivery for:
✓ Unworn items with original tags
✓ Undamaged packaging (where applicable)
✓ Proof of purchase (order number/email)
Non-Returnable Items:
✗ Swimwear (hygiene reasons)
✗ Personalized/customized products
✗ Gift cards
🔄 How to Return
Online Returns Process:
- Log in to your account
- Select “Start a Return”
- Print prepaid label (UK only)
- Attach to parcel & drop at any Royal Mail or Evri location
International Returns:
- Customer covers return shipping
- Include completed customs form
- Mark as “Returned Goods” to avoid duties
💷 Refund Options
Refund Method:
- Original payment card (5-10 working days)
- RegattaDryRobe e-voucher (instant)
Partial Refunds May Apply For:
- Missing tags/packaging
- Signs of wear
- Bulk returns (10+ items)
⚠️ Faulty Items
Report Within 30 Days If:
- Seam defects
- Faulty zippers/buttons
- Manufacturing flaws
Process:
- Select “Faulty Return” in your account
- Upload 3 photos of the issue
- Receive prepaid return label
⏱ Timelines
UK Returns:
- Refund processed within 3 days of receipt
- Allow 10 days for card refunds to appear
International Returns:
- 14-day processing after customs clearance
- Tracking recommended for proof of return
❓ FAQs
Q: Can I exchange an item?
A: Return for refund & place a new order
Q: Where’s my refund?
A: Check bank first – delays are often on their side
Q: Lost return label?
A: Re-generate via your account
Q: Wrong item received?
A: Use “Incorrect Item” return reason for free collection